WHAT DO I DO IF I HAVE TO CHANGE MY RESERVATION?

You can reschedule or cancel up to a day in advance via this RESERVATION PORTAL LINK.

Click the link, log in and navigate to “my tickets” to reschedule. The portal will not allow you to reschedule the day of your visit. Give us a call or email us and we may be able to accomodate you

bookings@thesprings.us | (509) 470-3933

HOW DO I USE MY GIFT VOUCHER?

If you purchased a Pre-Sale Voucher you will have received an email from “noreply@roller.app”. You will see a booking confirmation email as well as a separate message with subject line:

“Your Early Adopter Voucher for The Springs”

Each voucher code appears as a separate message under this subject line. Enter your code at checkout to redeem voucher.

WHAT IS THE SPRINGS? WHAT’S ON SITE?

The Springs is an outdoor hydrotherapy experience with a great view of the mountains. Here you’ll find soaking pools, sauna experiences and a big ol’ cold plunge set in beautiful landscaping. It’s the perfect place to kick back with your friends after a beautiful day looking at the mountains.

WHAT DO I GET WITH MY PURCHASE?

At the beginning of your 90 minute session you’ll be handed a signature Springs robe and a locker key. After a brief orientation you’ll have full access to the site for the duration of your session. Don't forget to bring a water bottle to stay hydrated and some flip flops for comfort!

WHAT IS THE SPRINGS ALL ABOUT?

The Springs is all about active lifestyle, enjoying outdoor spaces and sharing your experience with your friends. We’ve created the perfect place to meet for your morning cold plunge club or kick back with your crew after your day in the mountains.

WHAT ARE YOUR HOURS?

On the weekend our hours are 8am-10pm. Weekdays we are open 8am - 8pm

Do I Need a Reservation?

We encourage you to make a reservation to ensure there is space for you. We accept walk ups depending on availability.

ARE KIDDOS ALLOWED?

The Springs is an 18+ facility.

WHAT IS YOUR POLICY ON ANIMALS?

Dogs, cats, goats or guinea pigs–can’t have them. So sorry. Now if you have something like a bison or a falcon, woah, that’s rad and we’re open to a conversation.

In all seriousness, please leave your pets at home with the exception of documented service animals. Service animals are not allowed in the spa pools or saunas.

WHAT IS THE APPROPRIATE ATTIRE?

What you wear in The Springs has to be clean, must cover your bits, and has to be non see through. The clean thing is hopefully obvious and the covering the bits part is actually just us following Washington state law.

WHAT IF I FORGOT MY SWIMWEAR?

We gotcha covered–we have a small retail shop to help out!

DO Y’ALL HAVE FOOD AND BEVERAGES?

We’ll have some small snack items to start out and will build up the offerings after we open.